Last Thursday, Nina and I were looking for music for our Playing with Justice Concert. After determining the set list, we decided to purchase them from the Amazon MP3 website. This is by far the worst place I have ever purchased music.
Firstly, the download failed. Ok no big deal, that kind of stuff happens all the time. Was there an option to re-download though? No! After spending ages searching to re-find the download option, we had to contact the Amazon customer services, who then 'reactivated' the link. Tried a second time, download fails again, re-download link no longer available. Contacted them the third time, this time only 2 out of the 8 songs purchased downloaded and the link once again de-activated.
At this point, I decided to give up and download from iTunes. This is a major flaw in their system design as it does not count for download failure. There is no mechanism in place that allows you to track whether the download was successful or not (not even their player) and therefore ensuring the download link is not disabled.
This is such a waste of Oxfam money and I won't be using their store again. I'll stick to iTunes :)
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